Thank you for choosing to shop with us. We want to ensure that your shopping experience is as smooth as possible, including the shipping and delivery process. Please read this policy carefully to understand our procedures.

1. Shipping Locations

We currently ship to addresses within selected countries. If you are located outside of these areas and would like to place an order, please contact us to inquire about shipping options.

2. Shipping Methods

We offer the following shipping methods:

In-store Pickup: If you prefer, you can also choose to pick up your order from our physical store location. Please wait for confirmation that your order is ready for pickup before visiting the store.

3. Order Processing Time

Orders are typically processed within working days of receiving payment. Once your order has been processed, you will receive a confirmation email with tracking information, if applicable.

4. Shipping Costs

Shipping costs vary depending on the shipping method selected and the destination. You can view the shipping costs for your order during the checkout process.

5. Estimated Delivery Time

The estimated delivery time for your order depends on several factors, including the shipping method selected, the destination, and any unforeseen circumstances such as customs delays. While we make every effort to ensure timely delivery, we cannot guarantee delivery dates.

6. Tracking Your Order

If your order includes tracking, you will receive a tracking number with your order confirmation. You can use this tracking number to track the status of your shipment online.

7. Shipping Delays

While we strive to deliver orders on time, there may be delays due to factors beyond our control, such as weather, natural disasters, or carrier delays. In such cases, we will do our best to keep you informed about the status of your order and any delays.

8. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us immediately so that we can assist you in filing a claim with the shipping carrier. We will work with you to resolve the issue as quickly as possible.

9. International Shipping

For international orders, please note that customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your country’s customs office for more information on import duties and fees.

10. Contact Us

If you have any questions or concerns about our shipping and delivery policy, please contact us.